FREQUENTLY ASKED QUESTIONS

Product

Q; Is The Foundational Face Mist/Hypochlorous Acid safe to use every day?

A: Yes, it is safe to use every day for all skin types.

 

Q: Can I use The Foundational Face Mist/HOCL more than once a day?

A: Yes, The Foundational Face Mist can safely be used multiple times a day. We recommend following with a moisturizer if skin feels dry.  

 

Q: How does The Foundational Mist balance my skin’s pH level?

A: The formula is painstakingly optimized at a pH of 6.7, which is within the range of slightly acidic that is closest to skin’s natural state, and is optimized to inhibit the growth of pathogens.

 

Q: What percentage of HOCl is in the Foundational Face Mist?

A: The Foundational Face Mist contains 0.012% HOCl, optimized at a pH of 6.7 – a slightly less-than-neutral pH condition – for best skin comfort while providing abundance of detoxifying HOCl.

 

Q: How long is my Foundational Mist bottle good for once I start using it?

A; The Foundational Face Mist has a shelf life of two years and the expiration date is printed on the back of the bottle. For best results we recommend using the product within six months after opening.

 

Q: Is the Foundational Face Mist cruelty-free?

A: Yes, S’eau Prima is cruelty-free. We do not test our final products or ingredients on animals. All third party testing is conducted on volunteer humans, never on animals. We do not and will not ever sell to any countries that require animal testing by law, including post-market testing.

 

Q: Is the Foundational Face Mist vegan?

A: Yes, as a company we are committed to developing products that are made without animal ingredients or bi-products, or any other animal-derived ingredients. We are currently working on our vegan certification.

 

Q: Is this product gluten-free?

A: Yes, The Foundational Face Mist is gluten-free.

 

Q: What skin types can use the Foundational Face Mist?

A: The Foundational Face Mist is safe for all skin types, including acne-prone and sensitive skin.

 

Q: Is there any fragrance in The Foundational Face Mist?

A: The Foundational Face Mist is fragrance-free.

 

Q: Can I refrigerate The Foundational Face Mist?

A" We do not recommend refrigeration, as temperatures below 45 degrees could affect the concentration level. Store the Foundational Mist in a cool, dry place, between 45 and 75 degrees fahrenheit.

 

Q: Can I transfer the Foundational Mist liquid to my own spray bottle?

A: The key ingredient in the Foundational Mist, Hypochlorous Acid (HOCL) is light- and UV-sensitive, as well as sensitive to different materials like plastic or aluminum. For this reason, we have thoughtfully packaged our formula in an opaque glass bottle to ensure its potency and efficacy for the longest possible usage. For this reason, we do not recommend transferring the formula to another bottle.

 

Q: Can I use The Foundational Face Mist as a makeup setting spray?

A; The Foundational Face Mist is not a makeup setting spray. Misting onto skin after makeup will not cause any harm, but it does not contain makeup-setting properties or ingredients.

Orders

Q: What forms of payment do you accept?

A: We accept all major credit cards, PayPal, and Apple Pay [as well as Klarna/AfterPay]

 

Q: I didn’t receive a receipt or return label in my shipment. How do I get one?

A: In an effort to reduce paper waste, we do not include invoices or return slips with each shipment. Your order confirmation should have been sent to you via email. To initiate a return, please reach out to care@seauprima.com and the team will help you.

 

Q: Where can I find my tracking number?

A: Tracking information for your order can be found at My Account or in your shipping confirmation email.

 

Q: What if my item arrived damaged or defective?

A: Please contact care@seauprima.com and the team will help to replace your damaged item.

 

Q: What is your return policy?

A: We hope you’ll love your S’eau Prima product, but if you’re less than satisfied we accept returns within 30 days of purchase. Email care@seauprima.com with your order number, and a member of our team will assist you. Returns within the US are free.

Please allow up to two weeks for refunds to be credited. Please note that original shipping charges will not be refunded.

 

Q: If I have already opened my product can I still return it?

A: Yes, we will happily honor your return as long as less than 25% of the product has been used.

 

Q: I love my Foundational Face Mist and can’t live without it. Can I set up a subscription?

A: At this time we do not offer a subscription model but we are working on it!

Shipping

Q: Does S’eau Prima ship to other countries?

A: At this time, we ship to all 50 states in the US and Puerto Rico but we are working hard to add shipping to additional countries. Stay tuned!

 

Q: How long will it take to receive my order?

A: Once your order is placed, it will take 3-4 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping."

 

Q: What types of shipping do you offer for US orders?

A" We offer free Standard Shipping on all Orders in the contiguous 48 states. Please allow up to 12 business days to complete delivery if Standard Shipping is chosen.

 

The following shipping methods are also available:

Ground $X

2-Day $XX

 

Q: Can I change the shipping address after I’ve placed my order?

A: No guarantees, but we are able to change your shipping address for a short period of time, before your order processes. Please email care@seauprima.com as soon as possible and we will do our best to help you make the change.

 

Q: How can I change or cancel my order once it’s been placed?

A: To cancel your order please contact care@seauprima.com as soon as possible – we will do our best to accommodate your request.

 

Q: I have a question that’s not answered here. How do I contact S’eau Prima?

A: Please reach out to us at care@seauprima.com



Other

Q: Can I sell S’eau Prima on my website, blog or in my own store?

A: We have an affiliate program you can check out here. For retail sales, please reach out to withlove@seauprima.com. We would love to hear from you!

 

Q: Will S’eau Prima donate to my charitable cause?

A: We carefully evaluate every donation request and while we can't say yes to every one, we look forward to reviewing your request. Please submit requests at least three weeks prior to the event to withlove@seauprima.com. Thank you for the good work that you do!

 

Q: How do you pronounce S’eau Prima? What’s the significance of the name?

A: The name is pronounced “sōh” (rhymes with glow) “Preema” (think of prima ballerina or prima donna). The “S” represents Skin, at the core of the brand, “Eau” translates to Water in French, and Prima is defined as “first” or “lead,” which speaks to The Foundational Mist as the first layer of Skincare, as well as the role we believe women should play in all aspects of life and society – it’s time for women to lead.

 

Q: Why do you call it The Foundational Face Mist?

A: The Foundational Face Mist is the ideal first layer of skincare because, among other things, it balances the skin’s pH level and restores the skin to a healthy state, allowing it to better absorb your other skincare products’ active ingredients, be that moisture, antioxidants, or other acids. In this way it lays a foundation for the rest of your skincare regimen (not to be confused with foundation makeup!).