Q: Does S’eau Prima ship to other countries?

A: At this time, we ship to all 50 states in the US and Puerto Rico but we are working hard to add shipping to additional countries. Stay tuned!


Q: How long will it take to receive my order?

A: Once your order is placed, it will take 3-4 business days to process. Orders placed after 12PM Eastern Standard Time (EST) will begin processing the next business day. You will receive a notification with a link to tracking information when your package ships. For further information regarding cost of shipping and transit time, please see below under "Shipping."


Q: What types of shipping do you offer for US orders?

A: We offer free Standard Shipping on all Orders in the contiguous 48 states. Please allow up to 12 business days to complete delivery if Standard Shipping is chosen.



Q: Can I change the shipping address after I’ve placed my order?

A: No guarantees, but we are able to change your shipping address for a short period of time, before your order processes. Please email as soon as possible and we will do our best to help you make the change.


Q: How can I change or cancel my order once it’s been placed?

A: To cancel your order please contact as soon as possible – we will do our best to accommodate your request.


Q: I have a question that’s not answered here. How do I contact S’eau Prima?

A: Please reach out to us at